Let us provide you a Canadian-based and Canadian-staffed Help Desk team using ITIL-based best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock.
GridWay’s Help Desk is staffed by trained and certified technicians who are extremely dedicated and conscientious. Mandated to provide the best customer service possible, our technicians are courteous and responsive to client needs. Our Help Desk teams become familiar with your systems and your people. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime, and more productive users. Incidents are resolved by our remote services team or in an on-site visit by one of our experienced engineers. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.