The GridWay Total Protection Program is an IT managed services agreement designed for small to medium-sized businesses and organizations. Under the agreement, GridWay provides a set of IT services, including unlimited Help Desk support, for a fixed monthly fee.
The GridWay Total Protection Program Advantage
- Predictable monthly fee – based on number of users and number of servers
- Simplified budgeting – less emergencies or surprise expenses
- Reduced downtime – regularly scheduled maintenance; better planning
- Fast, reliable service – Service Level Agreements with guaranteed response times
- Increased productivity for users – immediate support through Help Desk
- Improved software compliance – optional license management
- Access to a team of experts – always available when needed
- Better return on investment – regular maintenance extends the life of your technology
Benefits of a Fixed Monthly Fee
With a “pay as you go” IT support model you run the risk of having months where you pay as much as three times what you would pay for a month of regular service. When there are no Service Level Agreements (SLAs) in place and no guaranteed response times, you could also experience delays in getting the service you need, or even worse, have to contend with server downtime.
With a Managed Services agreement like GridWay’s Total Protection Program you pay a set monthly fee and GridWay becomes accountable for the performance of your network no matter how many issues you have or how long it takes to resolve them within any given month. Our Total Protection Program includes SLAs that ensure you receive priority service with guaranteed response times. We act as your IT Department and will take on issues as if they were our own, complete with putting a plan and remedy in place to avoid the same issue in the future.
Our Total Protection Program covers all aspects of managing an IT environment so the fixed monthly fee is a reliable prediction of IT support expenses. Any service that would incur an additional expense would require pre-authorization before it was performed.
Our call escalation policy, severity level classifications, and response guarantees mean that we can resolve issues quickly and reliably. We have a strong focus on documentation procedures so that we have accurate up-to-date information about your IT environment. Our team works collaboratively and cooperatively in order to reduce the amount of time to reach resolution. We take our job very seriously and understand that we are not only responsible for your IT infrastructure, but accountable for it as well.
Our consultative approach and client advocacy role adds extra value to our Total Protection Program. Our customers are assigned a Client Services Advocate who will act as your principal point of contact throughout the term of the agreement. Regularly scheduled meetings will foster better communication and ensure that, as your virtual IT Department, GridWay has strong representation within your company. We are available to be your technology advisor and will provide the support you need to navigate the myriad of solutions in the market today. You can trust GridWay to provide you with the advice you need to make sound decisions about your investment in technology, knowing that we will make recommendations based on your specific needs and your budget.
Contact GridWay for a free consultation and to learn more about our Total Protection Program.