The pressure on those who manage Information Technology within an organization today is tremendous. Keeping on top of new and emerging technologies AND deciding how and when to invest in new solutions can be a monumental job. Furthermore, businesses today have very little tolerance for server downtime.
Hiring a managed services provider gives clients access to an entire team of experts who have the skills and experience necessary to work on a variety of projects simultaneously. With a focus on collaboration and cooperation, issues can be resolved quickly so that downtime is avoided. GridWay has service level agreements that can be customized to your unique requirements—so that you can gain the peace of mind knowing that the GridWay team of experts is behind you and available when needed.
Our Professional Services team has worked closely with dozens of our clients’ IT departments, not only on projects, but for long term engagements in a supportive role. Our customized Service Level Agreements give our enterprise-level clients access to our technical team on an emergency basis, including an option for full 24 x 7 on call support.
When the client reports a problem during the hours for which it has contracted GridWay, we will provide an on-site response within the applicable service response levels. Please contact us for additional details so that we can customize a solution for your organization.